|REPAIRS TERMS and CONDITIONS|
This Website, www.magennisjewellery.com is operated by magennisjewellery and whose main trading address is 12 Cedar Close Elson Gosport Hampshire PO12 4AT
Definitions and Interpretation
In this Agreement the following terms shall have the following meanings:
"We/Us/Our "means magennisjewellery whose main trading address is 12 Cedar Close Elson Gosport Hampshire PO12 4AT.
"Account "means collectively the personal information, Payment Information and credentials used by Users to access Material and / or any communications System on the Website.
"Content "means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website.
"Licence "means the terms and conditions governing your use of Material purchased from this Website.
"Service "means collectively any online facilities, tools, services, or information that magennisjewellery makes available through the Website either now or in the future.
"User"/ "Users "means any third party that accesses the Website and is not employed by magennisjewellery and acting in the course of their employment.
"Website "means the website that you are currently using (www.magennisjewellery.com) unless expressly excluded by their own terms and conditions.
|WE RECOMMEND THAT ALL OUR CUSTOMER READ OUR TERMS & CONDITONS TO AVOID DESAPOINTMENT|
|OUR ESTIMATIONS AND QUOTES|
Our estimations and Quotes including the Terms and Conditions laid hereby constitute the entire agreement between us, Magennis Jewellery, and you the customer which establishes the provision of our repairs and services and oversee and replaces any prior written or oral agreements, representations, or understandings
|WITHDRAWAL OF CONSENT|
If you the customer had accepted our T&C, The Estimated time and Quote, we will make sure that we carry out the repair and service with appropriate level of expertise, skill, and care.
Note: When we start the repair or related service requested, you will not be able to cancel or withdraw from the contract.
|HOW TO PAY FOR YOUR REPAIR|
Your payments are collected via our secure online payment shopping card which is provided by a third party PAYPAL. Your payments card is not stored, and we do not have access to your card details including your security code. Your card and card details are secure throughout the duration of the transaction.
Your payment will be required before any service or repairs is undertaken. Our payment terms can be negotiated at Magennis Jewellery discretion. But the work will only be carried out, if you, the customer pays in full the repair or service fee
Our Payment facility is not restricted to online payment. We can also take payment over the phone, and it will be processed by a third-party Barclays card reader handheld computer.
We will refund you if we are unable to complete your repair or service when exceptional circumstances are involved. A full refund is made at the discretion of Magennis Jewellery.
The repair can be delayed by natural and disaster, unforsaken majeure phenomena such strikes, attacks, official restriction, and event beyond our control. We will contact you and discuss the progress or postpone the delivery of your piece of jewellery depending on the nature and scale of the event faced.
|ADDITIONAL WORKS NOT QUOTED OR ESTIMATED|
We will send you and updated estimate of the additional work or service for your approval (THE CLIENT). The updated will include the original estimate plus the additional estimate
If you the CLIENT approve the new estimate, then we will carry out and proceed to finish the work
If you (THE CLIENT) do not approve the new estimate and insist to stick to the original estimate, we Magennis Jewellery will make a calculated decision not to proceed if the outcome will damage or affect the overall result of the repair and make I worse.
When this happens, you (THE CLIENT) will be fully refunded and your item sent back to you by royal mail first class sign for but not trackable, unless you instruct us to send it to you by other means at a cost to you (THE CLIENT).
We can continue working on your piece of jewellery at the risk that you (THE CLIENT), takes full responsibility of the outcome of the repair or service requested. We Magennis Jewellery will not be responsible during and after the work is done and your piece of jewellery sent to you.
|CHANGING YOUR MIND OR CANCELLING THE WORK OR SERVICE WHEN THE WORK OR SERVICE HAD STARTED|
Note: you (THE CLIENT) will not be refunded partially or fully on the payment you made to us Magennis Jewellery to carry out the repair or service. By cancelling the repair mid-way, (THE CLIENT) you break the contract you are bound with in connection with your transaction with Magennis Jewellery.
Note: by taking any of this decision or route (THE CLIENT) waves all right to complaint.
We have the duty to hand over the item to the authorities who have the right and authority to determine the legal ownership of the stolen item. This will be the procedure we will follow unless a mutual agreement is reached between the current owner and former owner. Please note that the item will be kept until ownership is determined.
If a repair or service have been carried out or being carry out before the fact, meaning that we have not been aware of the item been a stolen, the current owner who paid for the repair or service will not have his/her fee refundable.
|POSTING YOUR PIECE OF JEWELLERY BACK TO YOU|
We will always return your piece of jewellery to the address you provided when you filled the order form. Under no circumstances we will chose to post it to a different address. Unless instructed otherwise
I you (THE CLIENT) want your piece of jewellery to be returned to you by other means, then you (THE CLIENT) should inform us, and an arrangement will be made at your (THE CLIENT) own expense.
Note: We, Magennis Jewellery will not be held responsible for damages and lost occurred during this transaction, if you opt to choose other means, you (THE CUSTOMER) waive all rights to complaints or challenges.
|DELIVERY TO A DIFFERENCE ADDRESS|
Note: Magennis Jewellery will not be held responsible for you (THE CLIENT) providing a different address to what we have registered into our website if you did not give us prior notification of change of address.
It Is you (THE CLIENT) who is responsible to provide us with your up-to-date address and name, to register on our website if this is applicable.
|ROYAL MAIL CLAIMS|
Note: you will be requested to provide a proof of sales receipt or if requested a valuation document, without these documents your claim will not be successful.
|PRE-PAID SPECIAL DELIVERY ENVELOPES|
You (THE CLIENT) will only pay for sending your piece of jewellery if you (THE CLIENT) proceed with your repair or service requested order.
|PRE-PAID ENVELOPES INSURANCES|
They can be increase to £1000 and £2500 with a minimum fee, which can apply to your pre-pay envelop at the time your piece of jewellery is being posted
Note: is it recommended to keep your receipts from the post office, which will be required if you (THE CLIENT) start a claim.
|ESTIMATION AND QUOTE|
|REPAIR OR SERVICE MAY NOT BE GUARANTY|
|OUR GENEROUS GUARANTEE|
Note: We will only guaranty the repairs and services that we provide, and the guaranty will not cover damages caused by you (THE CLIENT) or any wear and tear.
|APPLYING FOR A MAGENNIS JEWELLERY GUARANTEE|
You (THE CLIENT) can make a claim under the Magennis Jewellery guarantee. Your claim should be made in writing to us within the time limit of the guarantee. Your jewellery will be analysed and if the damage or repair is covered by our 1-year guaranty scheme then the repair will be done and return to you at you (THE CLIENT) cost.
|WHAT HAPPENS IF I AM NOT HAPPY WITH THE REPAIR|
We thrive to provide the best customer service and jewellery service you can possibly have. Your repair came with a 1-year warranty. If the repair service is not done to your satisfaction, we will do our best to rectify the problem.
|HOW TO COMPLAIN|
Magennis Jewellery and Repair Shop